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Be part of our team!
- Administer and configure core ServiceNow functionalities
- Develop and maintain workflows, business rules, UI policies, script includes, and other platform components
- Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution
- Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices
- Collaborate with cross-functional teams to implement new features and improve existing processes
- Troubleshoot and resolve technical issues within the ServiceNow environment
- Document configurations, processes, and changes for internal knowledge sharing
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Be part of our team!
- Support the development, implementation, and maintenance of IT governance frameworks, standards, and policies, ensuring clear and accessible documentation for non‑technical stakeholders
- Contribute to IT knowledge management by translating governance requirements into structured, easy‑to‑understand content
- Develop and execute communication strategies for IT initiatives, policy updates, and organizational changes, including presentations, newsletters, and stakeholder messaging
- Organize IT communication events such as global townhalls and serve as a key contact for governance‑related inquiries
- Support change management activities by creating adoption materials such as guides, FAQs, training content, and messaging for different stakeholder groups
- Facilitate governance maturity through workshops, training sessions, and readiness activities to support organization‑wide adoption
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Ihre Aufgaben:
- Entwicklung, Implementierung und kontinuierliche Verbesserung von ITSM-Prozessen gemäß Best Practices wie ITIL
- Globale interne Ansprechperson für ITSM Themen
- Schulung und Unterstützung von MitarbeiterInnen in Bezug auf ITSM-Prozesse und Tools
- Förderung des Bewusstseins und der Akzeptanz von ITSM-Praktiken innerhalb der Organisation
- Verwaltung und Optimierung der eingesetzten ITSM-Tools und -Systeme
- Weiterentwicklung und Support des Identity- und Accessmanagement Prozesses
- Analyse bestehender Prozesse und Identifikation von Optimierungspotenzialen
- Mitarbeit und Steuerung von IT Projekten mit Fokus auf IAM und ITSM
- Koordination von ServicepartnerInnen
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Your Responsibilities
- Develop and maintain the architectural landscape and roadmap aligned with strategic objectives
- Design high-level architecture solutions and manage architectural artefacts (diagrams, documentation, guidelines)
- Govern technology transitions, migrations, and decommissioning with defined paths and rollbacks
- Implement risk management for critical interfaces and end-of-life technologies
- Validate and approve architectural concepts for projects and new technologies
- Manage integration and API strategies, including middleware and contract governance
- Own SAP data architecture, migration strategy, master data governance, and data protection measures
- Build capability through coaching, architecture reviews, and standards training
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Be part of our team!
- Design and maintain the enterprise-wide IT architecture to ensure alignment with business strategy by continuously assessing business needs and translating them into scalable technical solutions.
- Develop and communicate architectural roadmaps for systems and platforms to guide long-term technology evolution and investment decisions by collaborating with stakeholders and analyzing industry trends.
- Lead and execute hands-on solution design for key IT projects to ensure technical feasibility and strategic fit by applying best practices and leveraging modern technologies.
- Identify and mitigate architectural risks related to system interfaces and technology lifecycle to ensure operational stability and security by conducting regular assessments and implementing proactive measures.
- Manage and govern architectural standards and principles across IT domains to ensure consistency and interoperability by establishing clear guidelines and reviewing solution proposals.
- Provide expert guidance on emerging technologies and innovation opportunities to support digital transformation by staying current with market developments and evaluating their relevance to business goals.
- Lead and mentor cross-functional architecture and project teams to build capability and ensure successful delivery by fostering collaboration and providing technical direction.
- Align and integrate IT systems and infrastructure with business processes to enhance efficiency and agility by mapping dependencies and optimizing system interactions.
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