ISG Personalmanagement GmbH
Vollzeit
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Your Responsibilities
- Lead and coordinate customer service-related topics for assigned customers
- Manage customer orders, demand requests, and delivery date confirmations throughout the order-to-cash process
- Ensure accuracy and maintenance of SAP master data, including customer, material, and pricing information
- Collaborate closely with Sales, Supply Chain, and other internal departments to provide timely customer support
- Analyze operational processes and recommend improvements to increase efficiency and service quality
- Support KPI monitoring, reporting, and process optimization initiatives
- Resolve complex customer cases requiring cross-functional coordination and problem-solving
- Provide relevant customer and operational insights to support customer meetings and business decisions
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Your Responsibilities
- Execute customer requests in accordance with the Lead-to-Order (L2O) process and company procedures.
- Manage commercial requests from internal and external customers in a timely and professional manner.
- Serve as the key contact for assigned customers and the respective Sales representatives on all commercial topics.
- Independently manage defined customers within the 360° customer concept.
- Execute Order-to-Cash (O2C) activities and support smooth order fulfillment.
- Coordinate with cross-functional departments to ensure accurate and timely customer communication.
- Build and maintain strong customer relationships while proactively addressing customer needs.
- Support quotation, pricing, and other commercial activities to drive customer satisfaction and business growth.
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Your Responsibilities:
- Own and drive the end-to-end Demand Management process, ensuring strategic alignment between business priorities and IT delivery to maximize business value
- Establish and steer KPI frameworks to proactively track performance, identify bottlenecks, and continuously enhance service quality and efficiency
- Orchestrate cross-functional collaboration by aligning requirement engineers across Centers of Excellence and Service Delivery, ensuring consistency, scalability, and high-quality outputs
- Enable impactful requirement engineering by facilitating structured workshops and driving clarity, completeness, and business relevance in all specifications
- Act as a strategic partner to business stakeholders, translating business needs into actionable IT demands and strengthening long-term collaboration
- Ensure timely, prioritized, and transparent handling of all demands, accelerating delivery while maintaining quality and governance standards
- Drive transparency by reporting progress, risks, and performance trends to stakeholders
- Promote continuous improvement, innovation, and best practices across processes and collaboration
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Your Responsibilities:
- Drive strong partnerships as the primary IT interface for Austrian plants and assigned corporate/group functions
- Build, influence, and sustain trusted relationships with key stakeholders to enable business success
- Shape and translate business needs into impactful, value-driven IT initiatives
- Own and actively manage the end-to-end demand lifecycle, ensuring efficient and high-quality delivery outcomes
- Ensure alignment of local and functional initiatives with global IT strategy, architecture, and standards
- Collaborate closely with Centers of Excellence, service owners, and delivery teams to enable seamless execution
- Contribute to prioritization and portfolio planning, balancing strategic value, operational needs, and compliance requirements
- Provide clear transparency and proactively manage risks, dependencies, and expected business value realization
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Ihre Verantwortlichkeiten
- Erstellung, Weiterentwicklung und Analyse von Qualitätskennzahlen (KPIs) sowie Ableitung und Nachverfolgung von Verbesserungsmaßnahmen
- Pflege, Kontrolle und Optimierung von Qualitätsmanagement-Dokumenten, Prozessen und Systemen
- Sicherstellung der Einhaltung gesetzlicher, behördlicher und interner Anforderungen sowie relevanter Prüf- und Inspektionsvorgaben
- Unterstützung und Auditierung der Fachbereiche in Bezug auf Qualitäts- und Compliance-Themen
- Vorbereitung, Begleitung und Nachverfolgung interner und externer Audits
- Durchführung von Vorfallsanalysen sowie Definition, Verfolgung und Wirksamkeitskontrolle von Korrekturmaßnahmen
- Betreuung und Weiterentwicklung von Power BI Dashboards sowie QM-relevanten Systemen
- Identifikation, Initiierung und Umsetzung von Verbesserungs- und Changemanagement-Maßnahmen sowie Koordination von Trainingsaktivitäten
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Your Responsibilities
- Act as first point of contact for IT-related requests (ServiceNow tickets, phone, email)
- Install, configure, and maintain hardware, software, and network systems
- Diagnose and resolve incidents related to OT systems, networks, and applications
- Prioritize, manage, and escalate service requests according to defined procedures
- Support infrastructure and application-related IT projects
- Administer user access and identity management to ensure security and compliance
- Deliver end-user training and maintain system documentation
- Contribute to system stabilization and continuous improvement in collaboration with business users
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- Plan, manage, and track complexR&D projects with a strong technical focus
- Translate system requirements into clear, concrete technical specifications (e.g. PCB specifications), including manufacturing and material constraints
- Coordinate and manage a wide range of stakeholders (internal teams, external suppliers, and research partners) as a technically competent counterpart
- Challenge technical assumptions and proposals to ensure optimal solutions
- Ensure accountability, transparency, and traceability of technical decisions and their impact on project outcomes
- Support the technical advancement of processes, methods, and technologies within the organization
- Prepare presentations, decision papers, and information materials for management and stakeholders; create and maintain structured, high‑quality, value‑adding project documentation
- Represent your technical field toward internal stakeholders, suppliers, and external project partners to ensure clarity, alignment, and professional communication
- Contribute to system-level understanding by applying your technical experience, as a plus in the area optical-electronical systems
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Your Responsibilities
- Identify, analyze, and structure digitalization opportunities across production, quality, and end-to-end business processes
- Collaborate with plants, engineering, and business functions to understand operational challenges and inefficiencies
- Translate business and production requirements into scalable digital use cases using data, automation, and AI
- Act as a trusted advisor on process optimization, value creation, and scalability of digital solutions
- Design and implement pilots and proof-of-concepts, ensuring smooth transition into business operations
- Drive digital and AI enablement, strengthening self-service capabilities and process ownership
- Support documentation of best practices, architectural principles, and lessons learned
- Ensure scalability of solutions across plants and collaborate with IT teams (e.g., OT, Security) for integration
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Your Responsibilities
- Lead, guide, and align internal teams and external partners to ensure coherent execution across organizational and technical interfaces
- Drive system-level coordination across multiple technical domains(photonics, packaging, manufacturing),ensuring convergence toward feasible integration solutions
- Define, monitor, and continuously refine technical work plans to ensure alignment with project objectives and milestones
- Structure complex technical environments by identifying interdependencies and providing clear orientation
- Coordinate external partners, suppliers, research organizations, and service providers to support effective project execution
- Analyze and interpret technical results within a broader technological and business context
- Identify technical gaps, capability needs, and dependencies to support strategic decision-making and future development
- Contribute to the development of internal technology roadmaps and long-term innovation strategies
- Ensure awareness of intellectual property aspects and support coordination with internal IP functions
- Support risk identification and evaluation of opportunities beyond the immediate project scope
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Ihre Aufgaben
- Sie verantworten das konzernweite Security Reporting aus einer End-to-End-Perspektive - dies inkludiert die Sicherstellung einer kontinuierlichen Verbesserung sowie eines zeitgemäßen und zielgruppengerechten Reportings
- Als Anwendungseigner:in stellen Sie eine kontinuierliche Verbesserung aller eingesetzten Werkzeuge (z.B. Power-BI Dashboards) sowie eine zeitgemäße und zielgruppengerechte Berichterstattung sicher und sorgen für Konsistenz und Integrität der verwendeten Daten
- Sie verantworten das der Berichtserstellung zugrunde liegende Datenmodell - dies umfasst sowohl Betreuung und Weiterentwicklung des Modells als auch die Interpretation relevanter Daten
- Geringfügigere Entwicklungen an den Berichtswerkzeugen (z.B. Dashboards) können Sie im Sinne eines Citizen Developer (m/w/d) selbst übernehmen
- Sie unterstützen das CISB bei der Spezifikation von Reportinganforderungen und begleiten deren Umsetzung - des Weiteren bringen Sie proaktiv eigene Ideen für neue Reports oder Verbesserungen ein
- Wo notwendig erstellen Sie relevante Statusberichte und analysieren und diskutieren diese ggf. mit den verantwortlichen Stakeholder:innen
- Sie verantworten den konzernzweiten Security Notification Service
- Als Process Owner (m/w/d) für Security Awareness übernehmen Sie darüber hinaus die Konzipierung, Weiterentwicklung und Umsetzung von zugehörigen Maßnahmen (z.B. Phishing Awareness Kampagne oder digitaler Schulungsinhalte)
- Sie messen und berichten den Erfolg der Security Awareness Maßnahmen an das CISB
- Sie unterstützen mit Ihrer Mitwirkung in konzernale Projekten (NIS2-Umsetzung, Supply Chain Security, SharePoint Migrationen, …) den Projekterfolg
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Your Responsibilities
- Lead and coordinate 8D processes for customer complaints, ensuring timely submission and effective corrective actions
- Act as the single point of contact for customers regarding quality-related topics and inquiries
- Conduct root cause analyses and provide rapid on-site support (within 48 hours when required)
- Maintain continuous communication with customers or AQM for complaints, deviations, and general requests
- Support global AT&S sites in complaint handling and align with local customer requirements
- Train and guide internal teams on customer-specific quality standards and reject analysis
- Represent the company during customer visits, audits, and quality discussions
- Monitor, report, and ensure completion of quality actions, including documentation and certification (e.g. EN10204)
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Deine Aufgaben:
- Gestaltung & Weiterentwicklung: Visuelle Konzeption und Umsetzung von Designs für unsere Markenwelt (Online und Offline).
- Markenidentität: Sicherstellung eines konsistenten Markenauftritts über alle Touchpoints hinweg.
- Verpackungsdesign: Mitgestaltung und Anpassung von Produktverpackungen, Etiketten und Displays (Packaging Design).
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Vollzeit
Villach, München
24.06.2026
Villach, München
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