Manager CoE IT Infra Global Service Desk (f/m/d)
Leoben, AT
Jun 24, 2025 17329
Be part of our team!
AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.
To enhance our successful CoE IT Infrastructutre Team at the Headquarters in Leoben, Austria, we are looking for a passionate
Manager CoE IT Infrastructure Global Service Desk (f/m/d)
As Global Service Desk Manager, you will lead our international IT service desk operations in order to ensure consistent, high-quality IT support across regions by managing local Service Desk Section Managers and aligning global service delivery with corporate IT strategies.
Your Responsibilities
- Lead and develop a global service desk team, including local section managers
- Ensure standardized, high-quality IT support delivery across all regions
- Monitor KPIs and SLA compliance using ITSM tools (e.g., ServiceNow, Jira)
- Act as escalation point for critical incidents to ensure business continuity
- Coordinate tasks and resources across locations for optimal efficiency
- Maintain global service desk procedures and documentation aligned with ITIL standards
- Collaborate with IT leadership to align support services with business goals
- Promote continuous improvement and support team development
Your Profile
- Bachelor’s degree in IT, Computer Science, or a related field
- Minimum 5 years of IT management experience, including 2+ years in a global/multi-location role
- Experience with ITSM tools and frameworks such as ITIL, COBIT, Agile/DevOps
- Strong leadership, communication, and organizational skills
- Analytical mindset with a focus on data-driven decision-making
- Fluent in German and English (spoken and written)
Our Offer
- A meaningful role with opportunities for long-term growth in an international environment
- Chance to actively contribute to AT&S´ success and to create value
- A structured and tailor-made onboarding program along with continual training opportunities
We also offer
- Modern company canteen with freshly prepared meals every day
- Free parking spaces and e-charging stations
- Diverse health measures and a wide range of employee benefits
Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!
AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group G, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.
